"Poor Service"

I am surprised at this Health Centre. Being a medical person, it grieves me to see how difficult it is to get appointments. There have been several weeks where the appointment booking site has been saying ''outside of core hours'', even during the usual opening hours of the practice, and not near the end of the day. Now, for the 3rd week in a row, it says the appointments have been temporarily suspended and to call if need appointment same day, however the phone lines rarely get answered, and if someone answers, they tell you to go online, for same day appointments, and are already full up for that day, really. Other local practices to Ywhc, using the same appointment booking site, say the request will be read either in 1 working day or 2 working days. Appointments with the doctors is quite hit and miss as is the whole service Ywhc supposedly offer. The website could do with an overhaul as well. Patients who are vulnerable and have mental health issues, are still not being treated as good as we would expect within the NHS at Ywhc. Seems to me Cqc need to do an up to date visit and report since there hasn't been one since 2019. Overall I would advise people to give this place a wide birth, which as an NHS professional, it's quite hard to say. Also seeing other reviews and replies, I was quite surprised how someone's review had been responded to online, for everyone to view and how extremely unprofessional the response had been.