Patient Opinion's team blog

This is our NHS...let's make it better!

Pharma good, social bad?

A project called myPolice won Glasgow’s Social Innovation Camp last weekend (congratulations), and was soon being described as like “Patient Opinion for the police”. Becoming a cultural reference point for siCamp felt good!

But it wasn’t long before the good old British press brought everyone down to earth, with a fairly misleading piece in the Sunday Times titled “Warning over ‘shop a cop’ website”. You get the picture.

To their credit, the team behind myPolice have busily been blogging their own point of view, and others have stepped in with incisive commentary.

There’s always a certain fascination in watching how “old media” react to new media innovation. They seem to zig-zag between wide-eyed wonder and snide dismissal, depending on the time of day.

In this instance, the piece was predictable, if a little depressing. But coming from a health research background, what struck me was how negative the press can be about not-for-profit social innovation, while endlessly carrying uncritical and hyped-up reports of “medical breakthroughs” and new “wonder drugs”, with little solid evidence and clearly commercial motivations. Pharma innovation good, social innovation bad?

Somehow, the Sunday Times even managed to misrepresent us too, describing Patient Opinion as a site “which encourages online criticism of the NHS”. I mean, how hard is it to turn up at the site and see for yourself?


 Good post on the always-interesting Puffbox blog. Seems that Tom Watson the (only?) web-savvy member of the government, suggested the folks at direct.gov develop an instant site where parents could find out whether their school was closed by the snow.

The call went out last Friday – and  lo! The site was up and running 28 hours later thanks to some great work by the direct.gov team. Eat your heart out Connecting for Health.

And then a second snow flake drifts by: NESTA are organising The Lab – ‘to give people the freedom, the capital and the expertise to help them undertake radical experiments.’ Especially at a time when there is no money and economics isn’t normal any more.  So what could we come up in health…. If we had a big wand and some money, how would we at Patient Opinion contribute more snowflakes to the blizzard of innovation that we need to do old things better or new things wonderfully? Well, first off, we might sprinkle some snow flakes over the NHS  complaints procedure. Universally agreed to be miserable it desperately needs a fairy Godmother. So why not steal some of the great ideas developed within the criminal justice system around restorative justice and develop a system of restorative redress within health care? We’re itching to build an on-line complaints system built on compassion not defensiveness. And, because it would be based round the Patient Opinion platform, it might even be scalable and cheaper.  We’d also like to develop a General Public Service Improvement Licence. The General Public Licence (GPL)  holds open-source programming communities together so our proposed  GPSIL (although we must think of a snappier acronym) would do the same for public services. By providing a coherent and agreed set of values embedded in a simple licence it could release the creativity of patients, carers, staff,  consultants and service users. Especially when allied to the emerging set of on-line tools. A Creative Commons licence for improving public services.  So any Fairy Godmothers wanting to help you know how to get in touch....