We've just published a posting from someone who spent a few days on a hospital surgical ward.

It includes the following eye-witness account:

"When this very frail old woman as asked if he could pass the tea to her that he had just poured into a beaker for her, he said, 'Sorry love I am not trained for that', and just left her."

Hard to believe. Could this be the most depressing bit of feedback we've ever had?